OCLC support changes

OCLC Support Switch from MLC to OCLC

As OCLC and the Michigan Library Consortium (MLC) continue to work in partnership on behalf of OCLC member libraries, we would like to inform you about some important changes with regard to how your library will access support for OCLC products and services. Please be sure to share this news with staff members in your organization who use OCLC services.

OCLC customer support.  MLC/OCLC members will now contact OCLC Customer Support for all questions related to support for OCLC products and services.  To contact OCLC Customer Support, please email support@oclc.org or call 1-800-848-5800. 

OCLC Service Hours. OCLC support professionals are available 14 hours a day, Monday – Friday, 7 a.m. - 9 p.m. Eastern Time, to assist you with your needs. They will provide answers about OCLC products and services, to help your library maximize the value of your OCLC membership. 

OCLC billing. MLC will offer billing assistance to your library for OCLC products and services. To contact MLC for billing assistance, call Janet LaCross at 1-800-530-9019 extension 116, or  email lacrossj@mlcnet.org.

OCLC news. MLC is teaming up with INCOLSA and OCLC to keep you informed about the latest OCLC news. With the introduction of OCLC’s new service model, INCOLSA will provide information about new and enhanced OCLC products and services via regular updates on the MLC website, the Communique blog, and mlcinfo mailing list.

For an FAQ and further information, please see MLC's OCLC Services web page.

[12 Jun 2009]