Training Event


Kristin Meyer

Kristin Meyer is the User Experience Librarian at the Mary Idema Pew Library Learning and Information Commons at Grand Valley State University Libraries. In her current role, she leads a User Experience Team of staff and student employees, manages the single service desk, and works on a variety of projects aimed at better understanding and improving user experience, primarily within the physical library. Before working at GVSU, she worked for Kent District Library for eleven years. She is particularly interested in user experience, space design, and cultivating a culture of innovation.

Michelle Boisvenue-Fox

Michelle Boisvenue-Fox is currently the Director of Innovation and User Experience at Kent District Library.  She earned her professional degree from the University of Illinois in 1999 and holds a Certification in Public Library Administration from ALA, which was completed in 2010. She has been with KDL for 13 years in a variety of positions.  Previously Michelle worked in public and academic libraries in Oregon.

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Focus on your users: Improving library spaces and services with user experience & design think processes

Mar 2
Time: 2:00 pm - 4:00 pm Eastern
2:00 pm - 4:00 pm Central
Topic: Other

Credit: 2 General LEUs for IN staff



Public and academic library user experience practitioners will share an introductory look at the tools of the trade along with inside knowledge of Design concepts used in other industries. Learn how to adapt and apply these concepts to improve the spaces and services of your library.

This class will be online using WebEx online workshop software. All registered attendees will receive an email with WebEx login information a few days prior to the class date.




Per-person rates
$59 (MCLS members)
$119 (Non-MCLS members)

Group viewing rates*
$249 (MCLS members)
$349 (Non-MCLS members)

*To register groups, contact the Training department at, do not register online.

Registration Information

It is highly recommended that all registrants register for this workshop at least SEVEN DAYS PRIOR to the workshop date. If you register after that, you must additionally send an email to stating that you have registered past the deadline. You will receive a general email confirmation immediately upon successfully registering for this workshop. All registered attendees will receive an additional email with WebEx login information approximately one week prior to the 1st class date. If you do not receive an invitation to the meeting by noon of the day prior, please email

Technical Information

You must connect using a high-speed wired internet connection (not wireless).

Microphones are not required but your computer will need speakers and a sound card to hear the audio via VoiceOver IP.

WebEx supports the following:
Operating Systems:

Internet Browsers:
Internet Explorer 8.x+, Firefox (latest version), Safari 5+, Chrome (latest version)