I’m new to MCLS eLicensing and Collection Resources (eLCR), how do I get started?
Welcome! Please review our getting started toolkit 
and feel free to set up an appointment with us to review and answer other questions you have.
How do I get my login information?
If you need your username or password for the MCLS renewal system, ConsortiaManager (CM), send your request to services@mcls.org. If you need it for the MCLS portal, used for invoicing, contact us at accounting@mcls.org
I’m interested in a product or vendor that I don’t see listed on your site.
Please contact us and we’ll ask the vendor if we can offer the product. If you don’t see a vendor, we are always considering new partnerships. Contact us at services@mcls.org and we’ll reach out to the suggested vendor to see if they work with consortia.
How do I request a quote?
There are many ways to request a quote on our website. You can use the product search or find the product on the vendor's page. Each product listed on our site has a “request a quote” link. You may also email us at services@mcls.org. Please include the following information in your message: Institution name, Your name, Product name, Vendor who provides the product.
Where can I find title lists?
Title lists are uploaded in CM catalog with their corresponding product.If you cannot find the title list you need, contact us at services@mcls.org.
Where can I see a copy of the license agreement for my database?
License agreements are uploaded to CM and can be found under the More tab License Terms.
I sent you a quote request. How long does this typically take?
You should receive either an update or quote from us within three to five business days. If you’d like to follow-up, contact us at services@mcls.org or 517-939-1382.
I missed the deadline to renew my subscription, and I want to renew. What do I do now?
Contact us as soon as possible at services@mcls.org or 517-939-1382 to let us know you wish to renew. We will process your renewal right away.
I have a purchase order (PO). Where do I send it?
POs can be emailed to accounting@mcls.org you can also enter them in the REF column in Consortia Manager shopping basket. Instructions are in CM shopping basket on how to do this.
I have general questions regarding my subscriptions. Who do I contact?
For questions regarding subscriptions to products purchased through MCLS, contact our eLCR department at services@mcls.org or 517-939-1382.
I’ve heard accessibility talked about at meetings and conferences, and I’d like to learn more. Where can I get started?
The Information Technology Industry Council developed the Voluntary Product Accessibility Template (VPAT) to assist businesses with documenting product conformance with relevant accessibility standards. More information regarding the VPAT and current versions can be found on ITI’s accessibility page .
The Big Ten Academic Alliance Libraries funded a project to test eResources to provide vendors with information to improve their products and has adopted standardized languages. More information can be found on the Big Ten Academic Alliance Libraries Library E-Resource Accessibility - Introduction page .
I’m in need of VPATs for products I purchase through MCLS. Where can I find these? We upload VPATs to Consortia Manger in the same area as License Terms. If you find that a VPAT is not listed, contact our eLCR department at services@mcls.org or 517-939-1382.
I downloaded a license agreement from MCLS’s website and some of the information has been redacted. Why?
Most of our licenses include confidentiality clauses from the vendor. We redact pricing information in order to comply with those requests.
How do I access usage statistics?
Usage statistics for your electronic resources are an important assessment tool. We encourage you to review usage stats annually. There are three ways to access usage stats:
Email services@mcls.org to request usage stats. MCLS will contact vendors on your behalf and the statistics will be emailed directly to you from vendors. Include:Name of vendor, database, and the dates of usage stats needed in your request.
Email vendors directly and include name of vendor, database, and the dates of usage stats needed.
Pull usage stats yourself from vendor admin portals (requires links and instructions from vendors)
Why do you use fall full-time equivalent (FTE) instead of full-time enrollment?
Full-time equivalent (FTE) is a standard number calculation based on reported enrollment to the U.S. Department of Education and is the measurement requested by vendors and publishers. MCLS uses the fall full-time equivalent posted on the Integrated Post secondary Education Data System’s website for your institution. Members can update their FTE any time in CM from your institution’s profile page.
Where did you find our service population?
Many vendors use service population to prepare a quote. Service populations are reported to the Indiana State Library and Library of Michigan. MCLS uses the service populations posted on the Indiana State Library and Library of Michigan websites. Members can update their service population any time in CM from your institution’s profile page.
Where did you find our bed count?
Bed counts are obtained from the American Hospital Directory. Members can update their bed count any time in ConsortiaManager from your institution’s profile page.
My institution is a member of MCLS, and I'd like to get involved in the direction of eLCR. How do I do that?
MCLS offers several ways to be involved with eLCR. We host an annual member meeting, we have an Academic Agreements Group, and we accept and pursue member suggested products and vendors at any time. We offer trials and vendor demos. If you have an idea or need that you believe eLCR can help with, please reach out at services@mcls.org or 517-939-1382.
I have updated my ILS and need to let the vendors know.
We are happy to contact the vendors on your behalf or to provide you with vendor contact information. Please contact us a services@mcls.org with your preference.
I have a credit and want to use it to pay my invoice.
We can easily handle this request. For assistance, contact Janet LaCross, Business Manager at lacrossj@mcls.org or 517-481-3577.
I have a credit and want to request a refund check.
The library director or billing contact of record at MCLS may request a refund by emailing Janet LaCross, Business Manager at lacrossj@mcls.org. Refunds can only be issued payable to the library. Requests must include the following information: MCLS account number (and credit memo/invoice number if applicable), Amount of refund requested, To whose attention the refund should be directed, The address where the check should be mailed
I have a question about my invoice. Who do I contact?
MCLS Accounting Services webpage contains instructions and information related to invoices. MCLS's Business Manager offers "One-on-One" sessions with member library personnel to help better understand MCLS invoices and account structure. Please call 517-481-3577 for an appointment.
I need a copy of my invoice. How can I get it?
MCLS Accounting Services webpage contains instructions and information related to invoices. You can also contact Janet LaCross, Business Manager at lacrossj@mcls.org or 517-481-3577.
I received an invoice and want to pay with a credit card.
MCLS Accounting Serivces webpage contains instructions and information related to payments. You can also contact Accounting at accounting@mcls.org or (800) 530-9019 options 6 and 7.Please note: To control costs and keep pricing as low as possible, MCLS's preferred payment method is by check. Orders above $1,000 cannot use credit cards as a form of payment.
