Springshare's mission is to help libraries provide great service to users and succeed in a digital-first world. They're quickly becoming the go-to cloud software vendor for libraries.
Springshare is passionate about helping librarians shine in providing great service to users. The powerful brand and sterling reputation that Springshare has developed in the library world reflects our commitment to our libraries; we passionately serve them so they can passionately serve their users. And the best part is, we're just getting started!
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LibAnswers
LibAnswers is your total communication platform. Answer users’ questions via LibChat, email, customizable forms, SMS (optional), and provide a self-service FAQ portal too! Route all library questions into one place with robust ticketing functionality to track the status of all user questions. Create a knowledgebase portal with FAQ entries containing videos, rich media, documents, and any information necessary for your users to find the answers they need. The mobile-first system includes: helpdesk/ email ticketing functionality, live chat (LibChat), automated rules-based Chatbot, FAQ searchable knowledgebase, Reference Analytics datasets, and Quality of Service metrics.
LibAnswers is currently the home of Michigan Research Help Now! Whether you are a current LibAnswers subscriber or not, your library can join this cooperative chat reference group. Group renewals annually on July 1.
The add-on LibAnswers Screensharing module allows librarians and patrons to share their screens while chatting via LibChat – a great option for complex reference questions and technical troubleshooting alike! Screensharing works with your institutional Zoom, Microsoft Teams, or Cisco Webex license.
LibCal is an easy-to-use, customizable web platform designed to handle libraries’ calendaring needs. Its four main components – Event Calendars, Reservable Spaces/Seats, One-on-One Appointment Schedulers, and Centralized Hours Management – work together seamlessly to provide an integrated solution. Get detailed statistics in each module, providing in-depth insight and understanding of how your resources are being used.
The LibCal Lending Hub is an add-on module for LibCal that’s designed to handle unconventional collections of all shapes and sizes! Establish a Library of Things using its intuitive, mobile-friendly Equipment Booking functionality and visual equipment catalog. Manage inter-institution relationships with the Tickets & ePasses component – whether they’re physical or digital! Granular booking rules mean you’re in control of booking windows, lending durations, and much more.
The LibCal Mapping Module not only adds a “wow!” factor to the process of booking spaces and seats, but also gives users a visual map for their upcoming events and research appointments. Much more than just static images, Interactive Mapping shows real-time availability and has built-in accessibility. Add informational hotspots to include service point hours information and more. Create nested maps so users can drill down from a floor to and individual room!
o Offer a superior patron experience by understanding your users' research and information needs! LibConnect, Springshare's customer relationship management platform, helps libraries manage outreach initiatives, send engaging emails and e-newsletters, and track liaison relationships. Built-in project management helps outreach/liaison librarians be more efficient and show value. Integrated email marketing helps you send gorgeous mobile-first emails to targeted distribution lists.
LibGuides is a flexible platform for creating and sharing guides, maintaining A-Z lists, and publishing blogs. Flexibly create guides about different topics, subject areas, courses, services, collections – you name it! Keep your community up to date on library news and allow your patrons to conveniently access library resources all in one place.
LibGuides CMS expands on the base LibGuides system by introducing powerful features for customizing, managing, and organizing content. These features can be used to create robust guides or can function as a standalone website for your library! Embed library content directly into courseware via the LTI connector. Restrict Access by IP and/or route your LibGuides system through a proxy authentication layer for additional security.
LibInsight provides a single platform for library data collection, management, and analysis. Upload e-resources data using COUNTER 4 & 5 reports or connect via SUSHI to import data directly from vendors. Use any of the built-in datasets (Circulation, Acquisitions, Gate Counts, etc) or create your own custom dataset for your own unique data-gathering needs. View relationships and correlations among previously siloed data using the powerful Cross-Dataset Analytics tool. And when you’re ready, share your data with your community using interactive dashboards!
LibStaffer helps libraries effortlessly create schedules for staff, student workers & volunteers, manage service point staffing with ease, and communicate with staff and improve internal workflows. Features like the Auto Scheduling Tool and automatic detection of scheduling conflicts mean scheduling is an easy and fast process! Detailed schedules reports make it easy to see hours scheduled and worked by each employee - export it for payroll processing, time clock data, and more.
Create and share forms, surveys, quizzes, and tutorials! From basic forms to in-depth tutorials, LibWizard combines all the feedback and assessment functionality your library needs into one easy-to-use platform. Embed your creations on any page, or share direct URLs to any of your forms, surveys, quizzes, or standalone or interactive tutorials.
The Springshare Suite combines all the best of what Springshare has to offer into one convenient package at great discount. The Suite includes: LibGuides CMS, LibAnswers, LibWizard, LibInsight, LibCal, LibCal Lending Hub, LibCal Mapping, and LibStaffer. Libraries may also choose to add LibConnect.
With this LibStaffer add-on, create intake forms for everything from incident reporting to job applications. Set up fully customized workflows for each form, including notifications at each stage of the workflow, required reviewers at various stages, and customizable statuses to indicate progress.
What makes Workflow Forms different than a regular form? They're forms with features! Create customized online forms that facilitate the entire life-cycle of the process you outline.
File Uploads: Perfect for job applications where you want a candidate to upload a resume, etc.
Routing: If a certain box is selected in the form, it gets routed to a specific staff member.
Stage Creation: Advance the form through stages from first looks to approvals and decisions.
Notes: Establish a clear audit-friendly discussion at various stages by leaving detailed notes.
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