An outside evaluation of MeL Delivery service was conducted from July – December 2008. The intent was to gather empirical data about how the system is functioning and where improvement can be made.

Highlights of the study:

* ProMed’s performance is substantially above industry standards of 95% for non-critical shipments.
* The most significant improvement would be to increase the number of locations on two day service to three day service.

For more information, and the full report, click here.