Last month, I wrote about several unsatisfying interactions with call center representatives and retail clerks. As I pondered these customer service failures and the lessons they held for MCLS, I also thought about the ultimate responsibility for the problems I experienced. In each of these cases, I believe the fault occurred long before I got …Read more »

“You will not read a more important book about America this year.”—The Economist Hillbilly Elegy, a memoir by J.D. Vance, has been selected as the title for Libraries Read: 1 Book 2017, capturing 40% of the votes. MCLS invited library staff across Indiana and Michigan to submit titles for consideration, then to place votes for …Read more »

This month’s featured trainer, Jessica Barnes, has spent her career working in and for Indiana public libraries. After receiving her MSLIS from the University of Illinois in 2004, she worked in and managed reference, circulation, teen, and technical services departments in three northern Indiana public libraries. As the northern Indiana regional coordinator for the Indiana …Read more »

MCLS is pleased to announce a new partnership with Altarama Information Systems. Since 2001, libraries have used Altarama’s family of modules and services to better manage increasingly complex reference request services. Across the globe, libraries of all types and sizes use these open, scalable, and affordable tools to manage reference requests and to measure results. …Read more »

The MCLS Nominating Committee seeks nominations from the membership for the following openings on the MCLS Board of Directors: Special Library Representative (Indiana) Academic Library Representative (Indiana) K12 Library Representative (Michigan) At-Large Library Representative (Michigan) Research Library Representative (Michigan) Each seat has a three-year term, beginning January 1, 2018 and expiring December 31, 2020. The …Read more »