OCLC Service Model Changes for MLC Members

In September 2008, OCLC announced their intention to implement the new support and service model. That will happen on July 1, 2009. The big change is that the new model centralizes support at OCLC. In July, questions that you formerly sent to MLC about cataloging or ILL will go to OCLC directly.

MLC retains a key role in the new service model. We will continue to offer the same high-quality training on Connexion, ILL, MARC, and other OCLC-related topics. In addition, we will send you your monthly OCLC invoice.

We are in the process of working out a transition plan with OCLC, and you will hear more details as our discussions continue.  See also MLC Blog.

[13 Feb 2009]