www.mcls.org :: Assistance Form

The report email you submit will be sent to MCLS staff. Please include as much information as possible.

Choose one of the following options on the form:

Damaged Material — The library that RECEIVES damaged material should submit one report for each damaged item.
MeLCat Lost/Missing Material— The Borrowing library should submit one report for each item based upon report data.
Non-MeLCat Lost/Missing Material - Submit one report for each item.
Non-Delivery — Report any time delivery service does not occur on the scheduled day; or if the driver does not deliver or pick up all prepared items.
Totes — If you need more totes or have too many, or any other concerns with the green RIDES totes.
Closing Information — If your library receives direct delivery from RIDES and you will be closed days OTHER THAN your normal schedule or the scheduled RIDES holidays. Also used to indicate COVID closures.
Miscellaneous — Report any other issues that do not fit the above criteria. If you have questions, comments or concerns about the label maker, your subscription, contact information, or even if you just want to compliment your driver!

Contact Information

Agency Code and Library Name: *

Contact Name: *

Email Address: *

Please select ONE Service Issue and provide details *

Date of occurrence:

Date sent via RIDES:

LENDING Library Agency Code and Name:

BORROWING Library Agency Code and Name:

MeLCat Item Status:

Item Status:

Item complete title:

Item author:

Item barcode (enter barcode manually): *

Item format:

Item replacement cost:

Description of damage:

Additional information:

(Missed delivery stops, please include dates)

(Specify the dates or indicate the range of dates you are closed, and note if it is COVID-related)

(Anything needing attention, outstanding performance, etc.)

Assistance Form

Click here to access the RIDES Assistance Form