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Notes from Executive Director Scott Garrison, April 2024

Apr 1, 2024 | Director

Staff from Ypsilanti District Library (YDL) and MCLS will promote Text and Learn for Kindergarten (TALK) at the Public Library Association (PLA) 2024 conference April 2-5 in Columbus, OH. Based on Every Child Ready to Read, TALK is a text messaging service that prompts parents and caregivers to talk, sing, read, write, and play with their children ages birth to 5, fostering early learning and Kindergarten readiness.   

If you’ll be at PLA and want to learn more about TALK, I encourage you to attend Lisa Hoenig, Jodi Krahnke, and Cathy Lancaster’s presentation Reaching Underserved Families with TALK: Text and Learn for Kindergarten on Friday, April 5 at 11:30 a.m. Eastern (GCCC A120-125). To learn about MCLS’s TALK service, come see us at exhibit booth #1418. You can request a quote via our online form. Read on for more about TALK and its transition from Institute of Museum and Library Services (IMLS) grant-funded project to MCLS service offering in 2024.  

TALK is by libraries, for libraries
Ninety public libraries are using TALK to prompt parents and caregivers of more than 3,200 pre-K children in Indiana and Michigan to increase the time they spend interacting with their children to foster early learning. The system sends crafted and curated text messages with activities carefully aligned to a child’s age to any caregiver with a cell phone, including underserved populations who may not use the library. In addition to helping prepare children for Kindergarten, TALK also builds engagement between caregivers and their library. With TALK, libraries may also send subscribers up to two text messages per month to promote library events such as storytime.  

TALK is different from other similar services in that it was created by a library for libraries and their patrons, designed for underserved populations, targets ages birth to 5 specifically, is based on Every Child Ready to Read practices, and comes with a variety of marketing and other materials to help promote early learning and the library. The following evaluation data from HighScope Educational Research Foundation surveys and interviews show that TALK users’ frequency and quality of their adult/child interactions increased: 

TALK is easy to use
To use TALK, libraries subscribe via the TALK website, and use text messages from an allotment they acquire from MCLS upon subscribing. Text messages are available at no cost to libraries in Indiana and Michigan via TALK’s current IMLS grant until July 31, 2024. After that, a library may purchase text messages in allotments of 1,500 messages as needed (this quantity will serve approximately 10 children per year). This makes now a great time to subscribe to TALK! 

TALK libraries receive the system’s 635 text messages in English and Spanish, access to TALK’s library portal, materials to get started and promote TALK, and basic support from MCLS.  

Caregivers sign up for TALK using their cell phone. Their subscribed library is determined by their ZIP code. Upon signup, they start receiving text messages automatically based on their child’s age. Text messages are debited from a subscribing library’s allotment, and do not expire as long as the library stays subscribed. A caregiver can enroll for up to two children 5 and under per cell phone number, and may opt out of receiving messages later if they choose. Each caregiver receives approximately 150 total text messages per year per enrolled child (including activities, custom event messages, and occasional system messages). 

A subscribed library can use the TALK portal to perform tasks including adding user accounts, scheduling customized event text messages, generating usage and other reports, and responding to any questions from caregivers. A subscribed group of libraries (called an “entity”) like a large public library system or cooperative can perform tasks at the entity level. 

In the portal, libraries can also access John Cotton Dana Award-winning TALK Toolkits for a wide variety of information on how to get started and how to promote TALK. Promotion, including through a library’s community partners, is key to reaching caregivers and increasing usage. Promoting TALK not only in the library, but also at doctors’ offices, day care centers, and other places caregivers and children go can help reach even more people. 

 TALK is affordable
MCLS TALK subscriptions are priced using a simple model: 

TALK will alert a library when it is low on text messages. Libraries may purchase allotments of 1,500 messages for $20 each from MCLS. Contact us via our quote request form for discount pricing for larger library systems and groups.   

TALK’s history and next steps
YDL originally developed TALK in 2017 with Library Services Technology Act (LSTA) funds administered by the Library of Michigan. Their specific goals were to reach underserved communities in both rural and urban settings and address Kindergarten readiness gaps in children from low-income households in Michigan. TALK’s pilot phase gathered input from difficult-to-reach parents and caregivers via focus groups that informed the service’s further development. TALK promotes equity and inclusion in that anyone anywhere with a cellphone can receive TALK messages. Messages are available in both English and Spanish. 

In 2020, YDL engaged with MCLS to grow TALK from a statewide service to a regional and then national service, with a National Leadership Grant from IMLS. MCLS began offering our TALK service for a modest subscription fee in 2023, with the IMLS grant paying for the text messages the system sends to citizens of Indiana and Michigan (until July 31, 2024).  

TALK’s 635 early learning messages were developed by public library youth staff and reviewed by experts and caregivers for readability, accessibility, and cultural sensitivity. TALK’s activities include STEM and social emotional skill building. TALK was developed to increase community awareness about early literacy and the Association for Library Services to Children (ALSC) and PLA’s five Every Child Ready to Read 2.0 practices (talk, sing, read, write, play), geared especially to under-resourced families who don’t use the library. YDL and MCLS have improved TALK further with support from IMLS and based on data, resulting in an easy-to-use texting service with supporting promotional and other toolkits that can be used by any library in collaboration with other local agencies to improve school readiness.  

Looking to the future, the MCLS staff are currently updating some of the TALK Toolkit materials, including making some available in Canva as libraries have requested. We are also considering logistics for potentially offering more custom event texts per library, how to collect input for future TALK development, whether to translate TALK into additional languages, and how to form a TALK user group so subscribing libraries may share and learn from one another. 

TALK is a great example of how MCLS can help scale a library service up. Have an idea you want to grow from your library to many, as we’ve helped YDL do with TALK? Let me know at garrisons@mcls.org. In the meantime, thank you for reading, and I’ll hope to see you at PLA.

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Insights from Executive Director Scott Garrison – Sept. 2026

Fall conference and event season is just around the corner, and I encourage you to engage with MCLS staff and Board of Directors members when our paths cross this fall. 

In September, we’ll have staff and Board members at the following conference: 

Upper Peninsula Region of Library Cooperation Annual Conference (Sept. 21-22)  

  • Scott Garrison, Executive Director 
  • Andrea Ingmire, MCLS Board Michigan At-Large Representative 
  • Tara Kanon, MeLCat Support Specialist and Statewide Delivery Coordinator 
  • David Votta, Interim State Librarian of Michigan 
  • Lisa Waskin, MCLS Board Michigan Public Library Representative 

In October, find us at the following conferences and events: 

Association for Library Service to Children National Institute (Oct. 1-3) 

  • Ann Kaskinen, TALK Program Coordinator 

MCLS Members Annual Event (Oct. 9 – list below subject to change) 

  • Sarah Beaubien, eLicensing and Collection Resources Manager 
  • Sean Cwiek, IT Manager 
  • Jan Davidson, Library Consultant 
  • Megan Dudek, Shared Library Systems Manager 
  • Scott Garrison, Executive Director 
  • Gwen Haviland, Membership and Training Coordinator/Project Specialist 
  • Mike Hawthorne, MCLS Board Michigan Research Library Representative (President) 
  • Kalyn Huson, Association Coordinator and Administrative Specialist 
  • Tara Kanon, MeLCat Support Specialist and Statewide Delivery Coordinator 
  • Ann Kaskinen, TALK Program Coordinator 
  • Jenny Kobiela-Mondor, Library Strategist 
  • Kendra Lake, MCLS Board Michigan Academic Library Representative (Vice President) 
  • Beth McNeil, MCLS Board Indiana At-Large Representative (Secretary) 
  • James Orme, Financial Controller/Business Manager 
  • Stephen Patton, MCLS Board Indiana At-Large Representative (Treasurer) 
  • Josh Petrusa, MCLS Board Indiana Academic Library Representative 
  • Mary Ruthko, Marketing and Communication Specialist 
  • Pam Seabolt, Engagement, Consulting, and Training Manager 
  • Trista Smith, MCLS Board Indiana Public Library Representative 
  • Laura Warren-Gross, Engagement Strategist 

Michigan Museums Association Annual Conference (Oct. 19-21) 

  • Chelsea Denault, MDPN Coordinator 
  • Maria Ketcham, MCLS Board Michigan Special Library Representative 

MCLS Board of Directors Meeting and Retreat (Oct. 25-27) 

  • Megan Dudek, Shared Library Systems Manager 
  • Scott Garrison, Executive Director 
  • Kalyn Huson, Association Coordinator and Administrative Specialist 
  • Pam Seabolt, Engagement, Consulting, and Training Manager 
  • The MCLS Board of Directors 

Michigan Library Association Annual Conference (Oct. 28-30) 

  • Jan Davidson, Library Consultant 
  • Scott Garrison, Executive Director 
  • Gwen Haviland, Membership and Training Coordinator/Project Specialist 
  • Andrea Ingmire, MCLS Board Michigan At-Large Representative 
  • Mario Johnson, Administrative/eLicensing and Collection Resources Assistant 
  • Tara Kanon, MeLCat Support Specialist and Statewide Delivery Coordinator 
  • Jenny Kobiela-Mondor, Library Strategist 
  • Jackie Licalzi, MeLCat System Administrator 
  • Mary Ruthko, Marketing and Communication Specialist 
  • Pam Seabolt, Engagement, Consulting, and Training Manager 
  • David Votta, Interim State Librarian of Michigan 
  • Laura Warren-Gross, Engagement Strategist 
  • Lisa Waskin, MCLS Board Michigan Public Library Representative 

Michigan Association of School Librarians Annual Conference (Oct. 28-30) 

  • Scott Garrison, Executive Director 
  • Jenny Kobiela-Mondor, Library Strategist 

In November, we hope to see you at the following conferences and events: 

Charleston Conference (Nov. 3-6) 

  • Sarah Beaubien, eLicensing and Collection Resources Manager 
  • Scott Garrison, Executive Director 

Indiana Library Federation Annual Conference (Nov. 8-10) 

  • Scott Garrison, Executive Director 
  • Jenny Kobiela-Mondor, Library Strategist 
  • Laura Warren-Gross, Engagement Strategist 
  • Rain Smith, MCLS Board Indiana School Library Representative 
  • Trista Smith, MCLS Board Indiana Public Library Representative 
  • Jake Speer, State Librarian of Indiana 

Michigan OER Network Conference (Nov. 13) 

  • Sarah Beaubien, eLicensing and Collection Resources Manager 
  • Kendra Lake, MCLS Board Michigan Academic Library Representative (Vice President) 

Finally, please save the date for the MCLS Annual Meeting: Tuesday, Dec. 8 at 10 a.m. Eastern (9 a.m. Central) online via Zoom. Watch your email for registration information, and we’ll look forward to seeing you there. 

Our staff work hard representing MCLS at these and other conferences and events. We hope to see you and connect. Until then, contact me anytime at garrisons@mcls.org.

Have a question, idea, or story to share? Let us know! 

Aug 26, 2026

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Insights from Executive Director Scott Garrison

This month, I’m sharing some data from our first annual member survey conducted this spring with the Indiana University Center for Survey Research (IUCSR). Our goal was simple: find out how well we’re delivering on the four key strategic priorities in our current strategic plan so we can use that feedback to help guide where we put our time and resources. Our key strategic priorities are Engagement and Collaboration, Invest in Innovation, Strengthen and Support, and Awareness and Accountability. 

Before I share what we learned, I want to say thank you to everyone who responded to the survey. Whether you answered every question or just left us a comment, your input directly shapes decisions at MCLS. This piece is a high-level look at the results. If you’d like to know more, ask me at garrisons@mcls.org.  

Who responded? 

  • 443 of the 1,926 member contacts we invited responded — a 23% response rate. 
  • About three-fourths of respondents work at Michigan libraries and one-fourth at Indiana libraries. 
  • Roughly 7 in 10 respondents work at public libraries and 1 in 4 at academic libraries, with the remainder from school and special libraries (hospital, law, museum, etc.). 
  • Libraries of every size were represented: 23% serve populations of 5,000 or fewer; 37% serve 5,001–25,000; 18% serve 25,001–50,000; and 22% serve 50,001 or more. 
  • Respondents wear many hats: 53% selected Administration and 40% Public/User Services as one of their roles, followed by Technical Services (35%), Collections/eResources (27%), Resource Sharing (19%), and Systems/Technology (17%). 

Where we’re strong 

  • Trust and accountability are high. 95% of respondents said their library trusts MCLS to provide quality services and considers us trustworthy; 89% consider us accountable. Those ratings were consistent across libraries of various sizes. 
  • We’re providing connection. 80% agreed MCLS gives them opportunities to connect with others in the profession, and 77% agreed we give them opportunities to engage. Smaller libraries rated us higher on connection and engagement than larger ones did. 
  • We help libraries fulfill their missions. 89% agreed MCLS has provided their library with resources to succeed, and 86% also agreed MCLS has helped them build and strengthen their professional knowledge and skills (again, with smaller libraries rating us higher than larger ones). 
  • Staff interactions are a bright spot. 85% agreed MCLS staff have been prompt, professional, and attentive. Some respondents emphasized the personal approach our staff take in visits and other interactions. 

Some areas for growth 

Only 56% agreed they have a greater awareness of the value of library consortia than a year ago (35% were neutral), and among the smaller group of TALK-subscribing libraries who responded (n=23), just 43% currently see TALK as valuable, with many citing limited staff time to promote it to families. Both are clear opportunities for us to keep telling our story and supporting implementation. 

What you told us you value 

When asked what they value about MCLS, members most often pointed to training and professional development (83 mentions), the purchasing power and discounts that come from being part of a consortium (46), and the MCLS staff themselves (38), followed by networking, MeLCat, and shared/negotiated resources. 

Where you told us we can improve 

The top themes were: expanding training topics and formats (31 mentions), increasing awareness of everything MCLS offers (24), tailoring outreach for specific library types and locations such as school and small academic libraries (19), improving documentation and communication (17), and bringing back more in-person gatherings (14). A number of members also asked us to push harder on vendor pricing and negotiations, and some also mentioned generative AI. 

Stories of impact 

75 respondents took the time to share a story about MCLS’s impact. The most common threads were classes and professional development (30 mentions), benefits to patrons and communities (23), expanded access to books and content through MeLCat and RIDES (30 combined), and cost savings passed on to your library.  

A note on methodology 

IUCSR designed and administered this survey online using Qualtrics from April 14 to May 16, 2026, inviting 1,926 contacts across our member libraries. We received 443 usable responses (23% AAPOR response rate), and the average completion time was about 8 minutes. IUCSR reviewed the data for quality and coded open-ended responses into themes; a second analyst checked that coding for consistency. Because subgroup sample sizes are sometimes small, we see breakdowns by library size, type, and state as exploratory rather than statistically definitive. 

Thank you, and let’s keep talking 

Thanks again to everyone who responded to our first annual member survey. Your feedback already gives us a clearer picture of where we’re delivering well and where we need to focus. We’ll use these results alongside our strategic plan objectives to guide our work in the year ahead. As you’ll know from other MCLS communication, we already have some things in the works like our fall member annual event that will help us deliver on what you’re asking for.  

As always, I’d love to hear from you. If you have ideas for how we can boost our survey response rate next year, or any questions for me as Executive Director, please contact me directly at garrisons@mcls.org or 517-489-4071.


Executive Director’s note: I used Claude Pro to help me analyze data from our 2026 member survey report from IUCSR and draft this month’s newsletter piece. IUCSR deidentified the survey data before sending us their report. Claude Pro does not have access to any survey data for generative AI training purposes. Ask me any questions you may have about this piece at garrisons@mcls.org.  

Funding for MeL is provided in part by the Institute of Museum and Library Services through the Library of Michigan.

Aug 3, 2026

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Insights from Executive Director Scott Garrison – July 2026

As usual, it’s a very busy time at MCLS as we close one fiscal year (FY) and begin another. Here are some updates about what’s happening as we move from FY2026 to FY2027.

Midwest Collaborative for Library Services exists so that:

Libraries can benefit by gaining expanded access to resources, innovative and stable library services, and collaborative efforts, worth the continuing investment of members and affiliates.

    1. Libraries have the support and tools to equip their staff with the skills and knowledge to succeed
      • Library staff have access to professional development in library skills
      • Library staff have access to engagement opportunities in the areas of concern to their community
    2. Libraries have access to innovative technologies and strategies that help them accomplish their goals
      • Libraries enjoy access to systems deployed at a scale they could not manage on their own
      • Libraries benefit from new systems and strategies they would be unable to experiment with on their own
    3. Libraries have the resources and tools to demonstrate their value within their communities and with decision makers
    4. Libraries have a compelling rationale of the value of collaboration and collective strategy, being part of the network of Indiana and Michigan libraries

Our Board used data from their 2025 survey of MCLS members to create this statement, the first major revision to the Board’s vision for MCLS since November 2017. The staff and I have already begun operationalizing elements of it as part of implementing the current MCLS strategic plan and we’ll have much more to say about that in future MCLS newsletters.

  • One major step in implementing our plan is gathering data about how we’re doing toward our objectives. I thank each of the 443 individuals from MCLS member libraries who took our spring strategic plan objective measurement survey! Our partners at the Indiana University Center for Survey Research sent a detailed survey results report in mid-June, and our management team and I are currently poring through the data our members gave us about where MCLS is strong and has room to improve so we can share what we learned.
  • One thing we’ve heard loud and clear is that MCLS members want more opportunities to engage with each other in person on topics that help them serve their communities. I hope you’ve marked your calendar for our members-only in-person event on Oct. 9 at the St. Joe County Public Library! Space will be limited, so watch for your invitation in early July and make sure your MCLS membership is current so you can join us for a thought-provoking day featuring a keynote by Dr. Kate McDowell, author of Critical Data Storytelling for Libraries: Crafting Ethical Narratives for Advocacy and Impact, and a workshop on crisis communication with Thom Fladung from Hennes Communications.

Our dedicated staff are hard at work on a variety of other projects including considering new vendors and products for our eLicensing program, adding new training members have requested, continuing to improve our accounting and financial processes and infrastructure, preparing to launch a new MCLS website, and many more. Together, we work to help libraries, partner organizations, and community initiatives grow and thrive however possible.

How does or could MCLS help your library? Let me know at garrisons@mcls.org.

Jul 1, 2026

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