Purchasing FAQs - It started with collaboration

General

I’m new to MCLS eLicensing and Collection Resources (eLCR), how do I get started?

Welcome! Please review our getting started pdf and feel free to set up an appointment with us to review and answer other questions you have.

We recommend signing up for our monthly newsletter in order to keep up with the latest news, offers, and information. MCLS offers several listservs that members can join. This is another great way to keep informed about the latest news and information.

Monthly newsletter sign up.
MCLS Information Announcement List- The MCLS Information Announcement list keeps subscribers informed of MCLS events, workshops, special offers, and other general announcements. Subscribers may post messages to the list with moderator approval; messages are not accepted from non-subscribers.
MCLS Academic Librarians List- Acad-ref allows exchange of information about reference services, group purchasing and database trial offers, and special items of interest to the academic library community. acad-ref is a closed, unmoderated list. Subscribers may post messages directly to the list; messages are not accepted from non-subscribers.

How do I request a quote?

I’m interested in a product or vendor that I don’t see listed on your site.

I sent you a quote/trial request. How long does this typically take?

Subscription

How do I get my login information?

I missed the deadline to renew my subscription, and I want to renew. What do I do now?

I have general questions regarding my subscriptions. Who do I contact?

Where can I find title lists?

How do I access usage statistics?

How do I access license terms?

Where can I get the VPAT or accessiblity information for my subscription resources?

Where can I report IP address changes?

Payment & Invoice

I have a credit and want to use it. What can I do?

I have a question about my invoice. Who do I contact?

I need a copy of my invoice. How can I get it?

I received an invoice and want to pay with a credit card.

I have a purchase order (PO). Where do I send it?

Purchasing Support